Refund policy

Returns Policy

We want you to love your BYD Shark 6 accessories. If your purchase isn’t quite right, we’re here to make the return process simple.

Return Period

You have 7 days from the date of delivery to return eligible items for a refund, store credit, or exchange.

 

 

Eligibility for Returns

To qualify for a return, items must be:

  • Unused and in the same condition as when received

  • In their original packaging, with all tags and labels attached

  • Accompanied by proof of purchase (order number or receipt)

 

Non‑Returnable Items

We cannot accept returns if:

  • You contact us more than 7 days after receiving the item

  • The item has been installed, used, modified, or damaged

  • The item is missing its original packaging

  • Proof of purchase is not provided

  • The item is not in a resalable condition

 

How to Start a Return

To initiate a return:

  1. Email us at Sales@irondevil.com.au with your order number.

  2. We’ll send you return instructions and a Return Authorisation Number.

  3. Pack the item securely in its original packaging.

  4. Ship the item to the returns address provided in your authorisation email.

 

Return Methods

Returns may be made via:

  • Post

  • Courier

  • Personal drop-off (by arrangement only)

Items must be securely packaged to avoid damage during return transit.

Return Shipping

Return shipping costs are the responsibility of the customer unless the item is defective or we made an error with your order.

 

Refunds

Once your return is received and inspected, we’ll process your refund within 5–7 business days.
Refunds are issued to the original payment method.

Please note:

  • A 15% restocking fee applies to all refunds

  • Original shipping, handling, duties, taxes, and processing fees are non‑refundable

  • Your bank or card issuer may require additional time to finalise the refund

 

Exchanges

If you’d like to exchange an item for a different size, colour, or product, please contact us to arrange the exchange. All exchanges depend on product availability.

 

Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately and include photos of the issue.
Faulty items are handled in accordance with Australian Consumer Law and our Warranty Policy.

Please see our warranty policy for further details.